cv993 Terms and Conditions

1. Introduction and Acceptance

These terms and conditions ("Terms") apply to the use of the cv993 platform and all its services. By accessing the cv993 website or mobile platform, or by creating an account, you are considered to have fully read, understood and accepted these Terms.

cv993 is an online entertainment platform that provides casino games, sports betting and live gaming services for users in Bangladesh. By using this platform you acknowledge that online gaming is lawful in your jurisdiction and that you are participating voluntarily.

2. Eligibility and Account Registration

2.1 Age Requirement

To open an account or use any service on cv993 you must be 21 years of age or older. Use of this platform by anyone under 21 is strictly prohibited. We may request proof of identity at any time to verify your age.

2.2 Account Registration Requirements

When registering an account you must meet the following conditions:

• You must provide accurate and truthful personal information.
• Each user may hold only one account.
• Account credentials must not be shared with any third party.
• The payment method provided at registration must be in your own name.
• If your details change you must notify us without delay.

2.3 One Account Policy

Only one account per user is permitted. If any person creates multiple accounts, all such accounts will be closed and any bonuses or winnings held in those accounts may be forfeited.

3. Deposits, Withdrawals and Payment Policy

3.1 Deposit Terms

The minimum deposit amount on cv993 is ৳300 (three hundred taka), which applies to all payment methods. Deposits are generally credited to your account instantly. Accepted payment methods are: bKash, Nagad, Rocket and bank transfer.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. The following conditions apply at the time of withdrawal:

• Withdrawals may only be made to a registered payment method.
• Withdrawals must be made to the same method used for the deposit.
• Withdrawals may be delayed until identity verification is complete.
• Withdrawals may be restricted if any active bonus wagering requirement has not been met.

3.3 Transaction Responsibility

cv993 is not responsible for any technical issues caused by a bank or mobile banking provider. For any delay or failure involving a third-party payment method please contact our support team.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions apply to this bonus:

• A minimum deposit of ৳300 is required to activate the bonus.
• To withdraw bonus funds you must wager a total of 25 times (25x) the bonus amount.
• Bonus funds may not be withdrawn before the wagering requirement is met.
• After claiming the bonus it must be used within the specified time limit.

4.2 Other Promotions

cv993 may offer various promotional offers from time to time. Each promotion has its own terms and conditions which will apply. If cv993 suspects misuse of any promotion, it reserves the right to cancel the bonus on that account.

4.3 VIP Program

The cv993 VIP program has three tiers: Bronze, Silver and Gold. Weekly cashback benefits are available at each tier. It is possible to advance to a higher tier through regular and active play. VIP benefits may be changed at any time at cv993's discretion.

5. Gaming Rules and Fair Play

5.1 Gaming Policy

All games on the cv993 platform are operated using Random Number Generator (RNG) technology, which ensures fair play. Our game providers include Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi and other internationally recognized providers.

5.2 Prohibited Activities

The following activities are strictly prohibited on cv993:

• Using any bot, automated software or script.
• Attempting to breach the security of the game system or platform.
• Colluding or conspiring with other players.
• Money laundering or concealing the source of illegal funds.
• Using a false identity.
• Misusing the bonus system.

5.3 Game Results

If a game is operated incorrectly due to a technical error, cv993 reserves the right to void the result of that game. In the event of a dispute, server logs and game data will be treated as the final evidence.

6. Account Security and Identity Verification

6.1 Account Security

It is your responsibility to ensure the security of your account. Keep your login credentials private and never share them with any third party. You are responsible for all activity carried out from your account.

6.2 KYC (Know Your Customer)

cv993 may request the following documents for identity verification at any time:

• A copy of your National ID (NID) or passport.
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

cv993 reserves the right to suspend withdrawals until verification is complete. Providing false information during the verification process may result in account closure.

7. Account Closure and Termination

7.1 Closure by the User

You may request closure of your account at any time through our support team. Please arrange to withdraw any remaining balance before closing your account.

7.2 Termination by cv993

cv993 may terminate an account for any of the following reasons:

• Any breach of these Terms.
• Fraudulent or suspicious activity.
• Opening an account using false information.
• Use of illegal funds or suspicion of money laundering.
• Misuse of the bonus system.

8. Responsible Gaming

cv993 is strongly committed to responsible gaming. We believe gaming should be for entertainment purposes only.

• Set your own weekly or monthly budget.
• Do not place bets to try to recover money you have lost.
• Use the self-exclusion option if you feel you need it.
• If you notice signs of problem gambling please seek help without delay.

For more information please read our Responsible Gaming page.

9. Intellectual Property and Content

All content on the cv993 website and platform — including logos, designs, text, game interfaces, graphics and software — is the intellectual property of cv993 or its respective licensees. Users may not reuse, distribute or publish any content except for personal, non-commercial purposes.

10. Privacy Policy

How your personal information is collected, used and kept secure is described in detail in our Privacy Policy. By agreeing to these Terms you are also accepting our Privacy Policy.

cv993 uses SSL encryption technology to keep all your personal and financial information secure. Your data will never be sold to any third party.

11. Limitation of Liability

cv993 is not liable for:

• Game losses caused by an internet connection failure.
• Delays or failures by third-party payment providers.
• Issues with the user's own device or software.
• Circumstances beyond our control (force majeure).

cv993's maximum liability in any case will be limited to the amount of the specific transaction in question.

12. Dispute Resolution

For any dispute or complaint please contact our customer service team first. An attempt will be made to resolve the issue directly. cv993's decision shall be final and binding in all disputes.

13. Changes to Terms

cv993 reserves the right to change, revise or update these Terms at any time. Users will be given as much advance notice as reasonably possible for important changes. Continued use of the platform after any change means you have accepted the updated Terms. We therefore recommend you visit this page regularly.