cv993 Privacy Policy

1. Scope of Data Collection

When you register on the cv993 platform and use our services, we may collect the following types of information:

a) Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for verification purposes)
• Email address and username
• Payment-related information — such as bKash, Nagad, or Rocket account numbers (for transaction processing only)
• Account preferences and communication settings

b) Information Collected Automatically

• IP address, browser type and version, operating system
• Website usage patterns, page visit logs, and session duration
• Device identifier (Device ID) and connection type
• Data obtained from cookies and similar tracking technologies (see Section 5 for details)

c) Information Received from Third Parties

In some cases we may receive information from identity verification services or fraud prevention organisations to confirm the accuracy of your details. This information is used solely for security and legal compliance purposes.

2. Purposes of Data Use

We use your information for the following legitimate purposes:

• Account Management: For registration, login, account verification, and delivering personalised services.
• Transaction Processing: For managing deposits, withdrawals, and related financial activities.
• Security: For preventing fraud, money laundering, and unauthorised access.
• Legal Compliance: For complying with applicable laws and regulations and responding to requests from regulatory authorities.
• Service Improvement: For improving platform functionality, user experience, and technical infrastructure.
• Customer Support: For resolving your complaints, questions, and support requests.
• Communications: For sending important account updates, security alerts, and service notifications.
• Responsible Gaming: For monitoring your gaming behaviour and providing assistance and protection where needed.

We never sell your personal information to third parties for marketing or advertising purposes.

3. Data Storage and Security

cv993 has adopted industry-standard security measures to protect your personal information:

Encryption and Technical Safeguards

• All data transmissions are secured with SSL/TLS encryption.
• Sensitive data (passwords, payment data) is stored using advanced hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Restricted access controls — only authorised personnel can access your information.

Data Retention

We retain your information for as long as your account remains active or as needed to provide our services. Even after account closure, information required for legal obligations, dispute resolution, or contract enforcement may be retained for a specified period.

In the event of a security incident, we will notify affected users in a timely manner in accordance with applicable law.

4. Data Disclosure and Sharing

cv993 may share your information with the following parties in specific circumstances:

a) Service Provider Partners

We use trusted third-party organisations for payment processing, identity verification, technology infrastructure, and customer support. These organisations may only use your information to provide their designated services and are bound by strict confidentiality agreements.

b) Legal Obligations

Your information may be provided to relevant authorities where required by court order, lawful request from a government or regulatory body, or to comply with anti-money-laundering regulations.

c) Business Transfers

In the event of a merger, acquisition, or asset transfer involving cv993, user information may be transferred. We will notify you in advance in such circumstances.

d) With Your Consent

For any purpose beyond those described above, we will obtain your explicit consent before sharing your information.

5. Cookies and Tracking Technologies

The cv993 website uses cookies and similar technologies to improve your user experience.

Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, game filters, etc.).
• Analytical Cookies: Used to analyse website usage and improve our services. Data collected is processed anonymously.

Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some platform features.

6. Your Rights

As a user of the cv993 platform, you hold the following rights regarding your personal information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may ask us to correct any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted (where no legal obligation requires its retention).
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Restriction: In some circumstances you may request that processing of your information be restricted.
• Right to Portability: You may receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent for any processing based on your consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request within 30 business days.

7. Protection of Minors' Data

cv993 is not intended for anyone under the age of 21. We do not knowingly collect personal information from anyone under the age of 21. We take steps to verify age at the time of registration.

If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

8. International Data Transfers

Our servers and service infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that appropriate safeguards are in place in the destination country or organisation. All transfers are consistent with this Privacy Policy and applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:

• A clear notice posted on the website
• A message sent to your registered email address
• A notification displayed after login

Continued use of the platform after any changes will be considered your acceptance of the updated Policy. The "Last Updated" date on this page always indicates the effective date of the applicable Policy.

10. Third-Party Links and Technology Providers

The cv993 platform serves content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers may have their own privacy practices. We are not responsible for the data practices of these third parties, but we only work with those who maintain high security standards.

Payments are processed via bKash, Nagad, and Rocket. The respective data protection policies of these organisations apply to such transactions.